Terms of service (Graphic)

Terms of Service

The currency accepted is USD
Commissions can be paid either 100% upfront or split 50% upfront and 50% after approval.
Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment.

The time it takes to finish your commission varies 1 week - 3 weeks depending on factors such as health, the complexity of the commissioned piece, other work, and con seasons.
Once the piece is finished you will receive the full-resolution image along with a web-friendly size. Note that there is no physical product.

You get 20 rounds of changes on the commissioned piece included in the price.
A fee will be added if you want something changed on the final product - unless a misunderstanding from my side has been made.
If you wish for me to change something in the design you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make.

I, Renee Oliver (the artist):
I reserve the right to cancel and refund the order at any time for any reason.
I retain all copyrights over the commissioned artwork.
I will NOT claim the intellectual property (IP) of the commissioned artwork.
I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.
You (the customer/commissioner):
You may upload the commissioned artwork on any website and social channels.
You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD services, make prints, etc.)
You may NOT alter the commissioned artwork without my (the artist's) consent

You retain the rights to the intellectual property (IP).
You may NOT use the commissioned artwork for commercial purposes (unless listed before).
The following is considered copyright infringement:
Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.
Claiming the piece as your own
Altering the artwork without my consent

The buyer is not allowed a refund once I started working on the commission.
If for any reason I am unable to start your commission you will receive a full refund.
If you cancel your order before I started it, you can get a full refund.
If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.